Refund policy

RETURNS

Items may be returned for a Refund based on the following:

• Returns must be received in new condition – unwashed, unworn, unaltered, smoke free, stain free and with tags ATTACHED.
  
• Send the packing slip back with your return, to process your return.
• Note all footwear must be in it's original box, and placed inside another box or bag for return.  No labels or tape may be attached to the boot/shoe box.
• Jewelry Sales are Final and are Non-Returnable. 
• Merchandise must be postmarked within 14 days of the confirmed delivery date shown on your order’s tracking number.  Should you return an item after this time frame, we can not accept it, and you will be responsible for paying to have it returned to you. 
• Shipping cost will be deducted from any returned items and return shipping costs are the responsibility of the customer.
• Exchanges: Please call during office hours for any exchanges. 
• The only exception for the Return Postmark deadline is for Christmas Gift Orders that are placed during November 10th through December 24th.  Christmas Orders must be post marked returned by the 5th of January.
• All Sales Final on Clearance Items.

Start a Return

Please Mail Returns To:  

                     Lucky J Boots & More

                          11664 E. Fir Rd
                      Carthage, Mo 64836

*We suggest adding tracking to your package, so you are able to verify delivery. You may ship your return via USPS, UPS or FedEx.

Additional Notes:

• Return shipping costs are the customer's responsibility.
• We do not refund the original cost of shipping.
• It is at the discretion of Lucky J Boots & More to deny a return if the merchandise is in a condition showing damage or use.
• All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the amount of refund or credit.
• Please let us know within 4 days of receipt of the item if there are any errors in your order or defects in merchandise. Sometimes mistakes just happen, but we promise to correct the problem right away!  Contact us at luckyjboots@ecarthage.com